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Frequently Asked Questions

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Backup Tape Media - Care and Handling

To achieve maximum tape media life, users must ensure that media is operated and stored as per the environmental specification. Tape media should be kept away from strong magnetic fields to avoid the risk of data loss. Operating a tape drive within a dirty or dusty environment may affect reliability and could reduce the tape drive and media life. The life of each tape media depends on the way it is utilized and stored, as such we recommend that customers replace daily backup tapes every 12 months. 

Handling media (cartridges): 

Do not attempt to clean the tape path or tape guides inside the cartridge.

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